A service call fee is the flat charge an HVAC company bills to send a technician to your home and diagnose a problem. It typically covers travel and the diagnostic inspection, sometimes for a set number of appliances, while the repair itself is quoted separately for your approval. Rates commonly vary by distance and equipment type.
Why it matters to you
Big Valley publishes its call-out rates by region, from Maple Ridge / Pitt Meadows out to Abbotsford / Surrey to 50th Ave, and every service call includes the first appliance, so you know the diagnostic cost before the technician arrives.
Practical guidance
When booking, confirm which region rate applies to your address and whether the call is for a furnace, an A/C or heat pump, or a geothermal or rooftop unit, since the rate differs. Ask for the repair to be quoted before any work begins.
Big Valley service call rates by region (from the Service Call Pricing page)
| Region | Service call out – with 1 appliance | A/C or Heat pump | Geothermal and Rooftop units |
|---|---|---|---|
| Maple Ridge / Pitt Meadows | $195.00 | $220.00 | $240.00 |
| Port Coquitlam / Coquitlam / Mission / Langley / Port Moody | $220.00 | $245.00 | $265.00 |
| Abbotsford / Surrey to 50th Ave | $275.00 | $300.00 | $320.00 |
What does Big Valley charge for a service call?
It depends on your region and equipment. In Maple Ridge / Pitt Meadows, a service call out with 1 appliance is $195.00, A/C or heat pump $220.00, and geothermal and rooftop units $240.00. Port Coquitlam / Coquitlam / Mission / Langley / Port Moody is $220.00, $245.00, and $265.00, and Abbotsford / Surrey to 50th Ave is $275.00, $300.00, and $320.00.
What is included in the service call fee?
All Big Valley service calls include the first appliance. Each additional appliance is $90.00, and additional labour is $110.00 per hour, as published on the service call pricing page.
What happens after the diagnostic?
The technician explains the findings in plain language and quotes the repair, with options where options exist, before doing it. You approve the price first, and the invoice itemises the diagnostic and the repair.