HVAC Questions, Honestly Answered
Answers to common heating, cooling & sheet-metal questions for Fraser Valley homeowners — from the team at Big Valley Heating & Sheet Metal Ltd.
Pricing & Rebates
Can you help me with utility rebates? +
Absolutely. High-efficiency heat pumps and furnaces often qualify for utility rebate programs, and we'll help you understand which rebates apply to your project and how to claim them.
Do you have a senior discount? +
We do. We offer a senior discount as our thanks to the neighbours who helped build this valley. Just mention it when you book — see our promotions page for current offers.
Do you offer free estimates? +
Yes — estimates on new system installations and replacements are free, with no obligation. We'll assess your home, walk you through right-sized options, and give you a clear written quote.
Maintenance & Plans
Does maintenance really lower my energy bills? +
Yes. A clean, properly tuned system doesn't have to work as hard to heat or cool your home — which means lower monthly bills and a longer equipment lifespan.
What's included in a maintenance plan? +
Our plans include seasonal tune-ups, priority scheduling, and discounts on repairs and parts. See our maintenance plans for a full comparison.
How often should I have my system serviced? +
We recommend a seasonal tune-up each year — heating in the fall, cooling in the spring. Regular maintenance keeps efficiency high, catches small issues before they become breakdowns, and protects your manufacturer warranty.
Service & Repairs
Do you fabricate custom sheet metal? +
We do — it's our namesake craft. From custom ductwork and transitions to range hoods and metal fittings, we fabricate in-house at our Maple Ridge shop for both residential and commercial projects. Got a tricky one? We love a challenge.
Should I repair or replace my system? +
It depends on your equipment's age, the repair cost, and how efficiently it runs. As a rule of thumb, if your system is more than 12–15 years old and facing a major repair, a high-efficiency replacement often saves money long-term — and may qualify for utility rebates. We'll lay out the honest options so you can decide.
Will I know the price before work begins? +
Always. We explain any service-call or diagnostic fee up front and walk you through your options in plain language before any work starts. You approve the price first — no surprises on the invoice.
What brands do you install and service? +
We're factory-trained on Amana, Goodman, and Daikin, and we service all makes and models — including Bosch, Rinnai, Navien, Carrier, Lennox, Trane, and more. Whatever you have, we can help.
About Big Valley
What makes Big Valley different from other HVAC companies? +
Two things. First, our approach: we give honest advice and recommend what's right for your home — not the biggest sale. Second, our craft: the "& Sheet Metal" in our name is real. We fabricate custom ductwork in our own Maple Ridge shop, which most HVAC companies have to outsource.
Are you licensed, insured, and certified? +
Yes. We're fully licensed, insured, and bonded. Our team includes Class A & B gas fitters, HVAC-R technicians, and TECA-certified members — all ticketed, trained professionals who treat your home with respect.
How long has Big Valley been in business? +
Since 1986. Big Valley Heating & Sheet Metal was founded by cousins Marlow Kirkwood and Ron McMyn in a Pitt Meadows garage, and we've been family-owned and operated ever since. Nearly four decades later, we're one of the Fraser Valley's most trusted HVAC companies.
What areas do you serve? +
We serve homeowners throughout the Fraser Valley and Lower Mainland — Maple Ridge, Pitt Meadows, Mission, Langley, Aldergrove, Abbotsford, Coquitlam, Port Coquitlam, New Westminster, Burnaby, and Surrey. Not sure if you're in our area? Give us a call and we'll let you know.
Let's find the right solution for your home.
Have a question, need a repair, or thinking about an upgrade? Call us or request a free estimate — a real Big Valley person will help you figure out the best next step. No pressure, just honest advice.
11868 216 Street, Maple Ridge, BC V2X 5H8 · Mon–Fri: 8:00 AM – 4:30 PM
